General Terms & Conditions (AGB)

Coordination service of SHB Personalservice GmbH (“Ferienjob Germany”) · Last updated: 22 July 2026 · Version 2.0

1. Scope, provider and parties

1.1 These General Terms and Conditions (“Terms”) govern the use of the website ferienjobgermany.de (the “Platform”) and the coordination and placement support service (“Service”) provided by:

1.2 The Service is directed at natural persons who are consumers within the meaning of § 13 BGB (enrolled international students). These Terms apply to the relationship between SHB and the student (“you”, “Participant”) concerning the Service only.

1.3 Separate parties. Your employment relationship during the programme is not with SHB. Your legal employer is Abax Personaldienstleistungen GmbH, Mannheim (“the Employer”). The employment contract, wages, working conditions, accommodation and the assignment of the workplace (Einsatzbetrieb) are governed exclusively by your separate contract with the Employer and are not part of these Terms. The Federal Employment Agency / Zentrale Auslands- und Fachvermittlung (“ZAV”) is an independent public authority and not a party to these Terms.

1.4 These Terms apply in the version valid when the contract for the Service is concluded. Conflicting or supplementary terms of the Participant do not become part of the contract unless we expressly agree in text form.

2. Definitions

• “Ferienjob programme” – short-term seasonal employment of a maximum of 90 calendar days per calendar year, coordinated under § 14 para. 2 of the German Employment Ordinance (Beschäftigungsverordnung, “BeschV”).
• “Service” – the coordination, information, document-handling and placement support described in Section 4, provided by SHB.
• “Employer” – Abax Personaldienstleistungen GmbH, Mannheim, the Participant’s legal employer.
• “Platform” – the website ferienjobgermany.de and the Participant dashboard.
• “Programme Terms” – the separate programme rules published at ferienjobgermany.de/programmbedingungen/, which govern conduct during the placement and apply alongside these Terms.

3. Conclusion of the contract for the Service

3.1 By registering an account and submitting your application on the Platform, you make an offer to use the Service. The contract for the Service comes into effect when we confirm your registration or begin providing the Service (e.g. by activating your dashboard), whichever is earlier.

3.2 Registration and the coordination Service are free of charge for you. Any amounts arising in connection with the programme itself (wages, accommodation cost, accommodation deposit) are handled by the Employer under your separate contract with Abax; see Section 7.

4. The Service – what we do and do not do

4.1 What SHB does

As coordinator under § 14 para. 2 BeschV, SHB:

• provides the Platform and the Participant dashboard;
• informs and guides you through the application process and the required documents;
• reviews your profile and documents for completeness and eligibility;
• coordinates between you, the Employer and, where applicable, the ZAV, and forwards documents to the relevant parties;
• provides a personal coordinator and support during office hours; and
• provides access to the Ferienjob Germany Academy information materials.

4.2 What SHB does NOT do – no guarantees

SHB is a coordinator only. In particular, SHB:

• is not your employer and owes you no wages, no workplace and no accommodation;
• does not guarantee that a placement, a specific job, a specific location, specific working hours, a specific income or accommodation will be offered to you;
• does not guarantee that the ZAV will issue a work permit or that a German mission will grant a visa — these are sovereign decisions of the competent authorities;
• does not provide legal, tax, medical or immigration advice; and
• does not arrange or pay for your travel, visa, document procurement, translations, apostilles or health/medical costs.

4.3 The Service is a service (Dienstleistung), not a sale of goods. Provisions concerning the delivery, return or exchange of goods do not apply.

4.4 A Ferienjob is a short-term seasonal job of a maximum of 90 calendar days per calendar year. It is not a pathway to permanent residence, long-term employment, career placement or any immigration benefit.

5. Registration, eligibility and account

5.1 To use the Service you must be at least 18 years old, have full legal capacity, and be currently enrolled as a full-time student at a university recognised in the German Anabin database (status “H+”). We may require proof of eligibility at any time.

5.2 You must provide accurate, current and complete information and keep it up to date. You are responsible for the confidentiality of your login credentials and for all activity under your account. Notify us without undue delay if you suspect unauthorised use.

5.3 We may refuse, suspend or close an account where eligibility is not met, information is false, or these Terms or the Programme Terms are breached.

6. Application process and documents

6.1 The application proceeds in stages via your dashboard: registration and profile completion; upload of required documents; document review; work-permit processing by the ZAV (applied for on your behalf as described on the Platform); the visa procedure where required for your nationality; and travel only after you have been cleared.

6.2 You are responsible for procuring and uploading the required documents, which typically include: passport (photo page), student ID, enrolment certificate (Immatrikulationsbescheinigung), academic calendar / semester-break confirmation, CV, police clearance certificate and certificate of residence. Documents must be genuine, valid and, where required, officially translated. Submitting false or falsified documents leads to exclusion from the programme and may constitute a criminal offence.

6.3 Travel and bookings. You must not book flights or make non-refundable travel arrangements before the ZAV work permit is confirmed and — where required for your nationality — your visa has been granted. SHB is not liable for costs you incur in breach of this clause (see Section 12).

7. Fees, payments and deposits

7.1 Service fee. Use of the Platform and the coordination Service is free of charge for the Participant. SHB does not charge you a participation, application or placement fee.

7.2 Programme-related payments handled by the Employer. The following are not payments to SHB and are governed by your contract with Abax:

• Wages of at least the statutory German minimum wage (currently €14.96/hour, higher in some sectors), with weekly advance payments and monthly settlement, paid by the Employer;
• Accommodation, organised by the Employer, at a cost of approximately €25–30 per night per person, deducted from your salary (Mietabzug); and
• an accommodation deposit (approx. €200), refundable at the end of the placement subject to the condition of the accommodation, handled by the Employer.

7.3 Your own costs. Visa fees, travel, document procurement, translations, apostilles, the Deutschlandticket (approx. €63/month) and personal living costs are borne by you.

8. Your obligations

8.1 You will cooperate in good faith, respond to reasonable requests and meet applicable deadlines. Delays caused by late or incomplete documents are your responsibility.

8.2 You confirm that you are in good health and physically capable of the work, which may be physically demanding (standing, walking and lifting for shifts of up to 8–10 hours). You must disclose any pre-existing condition relevant to your ability to work before starting.

8.3 During the placement you will comply with the Programme Terms, the Employer’s instructions and house rules, and all applicable German law, including visa and immigration conditions.

8.4 You will remain reachable by phone and, where used, messaging services during the placement, and report any inability to work in accordance with the Programme Terms and your employment contract.

9. Cancellation, withdrawal and right of withdrawal (Widerruf)

9.1 Statutory right of withdrawal. As the contract for the Service is concluded at a distance (online), you have a statutory right to withdraw within 14 days without giving reasons (§§ 312g, 355 BGB).

9.2 Cancellation after the withdrawal period. After the 14-day period you may end your participation at any time by notifying us in text form. Withdrawing from the programme, a visa rejection, or non-commencement for any reason does not entitle you to reimbursement from SHB of your own costs (flights, visa fees, document, medical or travel costs). Reimbursement of any Employer-side accommodation deposit is governed by your contract with Abax.

9.3 No-show and termination during the placement are governed by the Programme Terms and your employment contract with the Employer.

10. Relationship to the Employer and to authorities

10.1 Any claims arising from the employment relationship — wages, working time, accommodation, workplace conditions, termination of employment — are to be raised with the Employer (Abax), not with SHB. SHB does not assume the Employer’s obligations and is not liable for the Employer’s conduct or default, except within the limits of Section 12.

10.2 Decisions on work permits (ZAV) and visas (German missions) are made by the competent public authorities at their discretion. SHB has no influence over, and gives no warranty as to, the outcome or processing time of such decisions.

11. Intellectual property and platform use

11.1 The Platform and its content (text, graphics, logos, Academy materials, software) are protected and owned by or licensed to SHB. You receive a limited, non-transferable right to use the Platform for the purpose of participating in the programme. You may not copy, distribute, modify, reverse-engineer or commercially exploit the content without our prior written consent, save as permitted by mandatory law.

11.2 You must use the Platform only for its intended purpose and not impair its security, availability or integrity, and not conduct automated data collection.

12. Liability

12.1 SHB is liable without limitation for damages arising from injury to life, body or health caused by a breach of duty by SHB or its legal representatives or vicarious agents, and for damages caused by intent or gross negligence.

12.2 For slight (ordinary) negligence, SHB is liable only for the breach of a material contractual obligation (an obligation whose fulfilment is essential to the proper performance of the contract and on which you may regularly rely). In that case, liability is limited to the foreseeable damage typical of this type of contract.

12.3 Any further liability of SHB for slight negligence is excluded. Liability under the German Product Liability Act, under any express guarantee given by SHB, and under any other mandatory statutory liability remains unaffected.

12.4 The above limitations also apply to the personal liability of SHB’s employees, representatives and vicarious agents.

12.5 SHB is not liable for outcomes outside its control, in particular: decisions of the ZAV or visa authorities; the conduct, default or insolvency of the Employer; costs you incur by booking travel before receiving clearance (Section 6.3); or damage resulting from false or incomplete information supplied by you.

13. Data protection

We process personal data in accordance with the GDPR and applicable German law. Details on the nature, scope and purpose of processing and on your rights are set out in our separate Privacy Policy (ferienjobgermany.de/privacy-policy/), which is not restated here.

14. Term and termination

14.1 The contract for the Service runs until your programme participation is completed or otherwise ends.

14.2 Both parties may terminate the contract for the Service for good cause (wichtiger Grund) without notice. Good cause for SHB includes, in particular, false documents, breach of these Terms or the Programme Terms, or loss of eligibility. Termination of the Service contract does not by itself terminate any employment contract with the Employer, and vice versa.

14.3 We may deactivate accounts that are inactive or no longer eligible, subject to the statutory retention and deletion rules described in the Privacy Policy.

15. Changes to these Terms

15.1 We may amend these Terms where necessary due to changes in the law, in the programme, in the Service or in the regulatory framework, provided the amendment is reasonable for you taking account of our interests.

15.2 We will notify you of amendments in text form (e.g. by email or via the dashboard) at least 30 days before they take effect. If you do not object in text form before the effective date, the amended Terms are deemed accepted; we will point this out in the notice. If you object, either party may terminate the Service contract. Changes affecting the essential nature of the Service require your consent.

16. Severability

Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions is unaffected. The statutory provisions apply in place of any invalid or unenforceable provision.

17. Governing law and jurisdiction

17.1 These Terms and the contract for the Service are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Where you have your habitual residence in another state, this choice of law does not deprive you of the protection of mandatory provisions of the law of that state that cannot be derogated from by agreement (Art. 6 Rome I Regulation).

17.2 There is no agreed place of jurisdiction with consumers; the statutory rules on jurisdiction apply.

17.3 The working language of the Service and of these Terms is English.

18. Consumer dispute resolution (§ 36 VSBG)

The European Commission’s Online Dispute Resolution (ODR) platform was permanently shut down on 20 July 2025; accordingly, no ODR link is provided.

In accordance with § 36 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz, VSBG): SHB Personalservice GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

19. Contact

SHB Personalservice GmbH, Stockholmer Platz 1, 70173 Stuttgart, Germany · Email: info@ferienjobgermany.de. For provider identification, see our Imprint.